Our training program begins in the interview process. Applicants are given an overview of what they will be asked to do. New employees are made aware of the general office cleaning tasks (trash/recycle, dust/damp wipe, vacuuming, dust mopping, spot cleaning, damp mopping and rest room cleaning), and have agreed to perform any or all of these jobs. They understand that this type of work requires a good pace. They have also received a brief background of our company - its history and reputation. We also have begun to teach the basic principles of TQM throughout our work force.
The new employee also is given the general guidelines of our company policies. This includes all policies concerning performance and attendance. Although each employee is given an "Employee Handbook", it is important to cover our policies orally with each employee. The most important part of the orientation process is introducing the employee to the work site. This includes introducing his/her to co-workers, how to clock in and out, where fire extinguishers and emergency exits are located.
The "SKILLS" part of the training process is handled by the Site Supervisor or Assistant Supervisor. All supervisors have been trained the art of teaching and armed with our company's teaching progression. The first training session focuses on one or two of the basic skill areas that are primary to the new employees work assignment. The following progression is followed for each trainee:
1. PREPARATION: Break down each skill into its basic components. Each task is illustrated in the "E Z Trainer Custodial Training Program" This approach keeps teaching simple and uniform.
2. PRESENT: Explain the whole job briefly, and then demonstrate the whole job briefly. Now demonstrate the job by each component in detail. As you demonstrate each component explain why it is done the way it is. Emphasize quality, efficiency and SAFETY.
3. REPETITION: The new employee is ready to try the task. First let him/her verbally recite the task and its basic components. Now have the trainee orally teach the trainer, step by step. Be sure to emphasize SAFETY. Allow the trainee self-correction, but make appropriate coaching points when necessary. BE POSITIVE.
4. FOLLOW UP: After the employee has mastered the task through repetition, the trainees are ready for his/her assignment. The trainer must check progress frequently, and then taper off gradually. Inspect the new employees work, and give plenty of positive reinforcement.
As the new employee masters his/her work assignment, the supervisor will follow the above progression and teach the employee the remainder of the seven basic tasks of cleaning. This will ensure that each of our employees understands each task, use of cleaning agents, use of equipment, building security and safety.
Periodically seminars are available to enhance cleaning techniques or special skills training (carpet and hard surface floor maintenance), our employees are encouraged to increase their knowledge and skill of the cleaning profession, which enhances their probability of promotion. CLEANTEAM pays for costs associated for ongoing professional education.
Cleanteam is committed to providing our customers and our employees with a clean, safe, and healthy environment in which to work.